Guidelines for managers
Guidelines for managers in the event of psychological or physical assaults on employees, e.g. assault, robbery, theft, shoplifting, threats of violence, accidents etc.
- Relocate the affected employees to a safe place with no disturbances. Ensure that no-one is alone, even at home.
- Accept the reactions of affected employees – they are normal in such situations.
- Inquire what happened, and how the employee is currently feeling.
- Contact appropriate services e.g. police.
- Contact Dansk Krisekorps on our emergency hotline: +45 7022 7610
The on-duty psychologist must have information about who is involved, what has happened, the state of the involved and their symptoms. Additionally, information about the time and place at which accident/assault occurred, and the name and phone number of the responsible contact-person must be provided. Dansk Krisekorps will then establish contact with the crisis psychologist, who in turn will contact you to determine the next course of action.
- Explain to the affected employees that an arrangement has been made with a crisis psychologist and that this is a completely normal procedure in events such as these.
- The nearest manager or contact-person must support the involved employees so that nobody feels at fault. For example, the psychologist and the manager/contact-person may make an arrangement with the employee, that involves temporarily modified working conditions.
- Ensure that a report of the damages is written and that the employees’ doctors are contacted.
- For at least a year following the event, the nearest manager or contact-person must show interest in the mental and physical well-being of the affected employees. If you are in doubt, contact the on-durty chief psyschologist immediately.