Emergency assistance for employees and organisational consultancy for management
When a violent incident occurs, it is important to initiate the 5 following courses of action:
1. The organisation must act:
In the event of an accident or assault, the responsible manager and the colleagues must know how to act. Developing a clear contingency plan for the workplace ensures this. The victim and others affected by the event, should never personally have to pursue the help, simply because our ability to assess what we need is impaired in a crisis.
2. External assistance must arrive promptly:
It is essential for victims to have received their first meeting with the psychologist as soon as possible following the accident/situation. The initial meeting provides the psychologist and the victim(s) the chance to determine what help is required. The psychological first aid will consist of practical, psychological and organisation support, to mobilise both individual and group resources.
3. Help must be brief and effective - providing self-help techniques
The individual must be prepared for four to seven hours of therapy. Variations may occur, with both fewer or more hours, depending on what the situation requires. Crisis therapy aims to provide quick and effective treatment. The support provided focuses on the events that have occurred and looks to the future. The assistance builds capacity for self-help and draws on the resources already available to the individual, the group/organization, and the management.
Most agreements will be made between the person from the organisation establishing contact with Dansk Krisekorps, the victim(s) and the designated psychologist.
4. Aggregation of experiences:
It is essential for the organisation's development and the individual employee's sense of security, that they learn from the incident. This can be provided by establishing a written procedure, that clarifies preventative measures, and courses of action if a similar situation arises. Everyone must be informed of the procedure.
5. The psychologist collaborates with the manager and/or the contact person:
The designated psychologist collaborates with your organisation and management, providing recommendations regarding the victim’s subsequent work situation. This could include temporary “light” work, optimizing support from the manager and/or contact person, facilitating internal communication and exchange of experiences following the event, as well as which security procedures may require changing.